About the Organisation

Inspire Pakistan is a non-governmental, non-profit organisation implementing community-based and rights-focused programmes in partnership with donors, government counterparts, and other stakeholders. Its work focuses on supporting vulnerable and at-risk communities through accountable, inclusive, and ethical service delivery, with a strong emphasis on human rights interventions, including but not limited to Protection, Education, GBV and MHPSS.

Job Title

GBV Case Worker

Reporting to or/supervised by

Senior GBV Case Management Officer

Unit

Programme

Section

Protection

Pillar

GBV (Gender Based Violence)

Duty Station

Head Office, Islamabad

Purpose

Under the supervision of the Senior GBV Case Management Officer, the GBV Case Worker is responsible for providing direct, survivor-centred GBV case management services from identification to safe case closure.

The role ensures confidential, ethical, and high-quality support to GBV survivors in line with approved SOPs, referral pathways, and survivor-centred principles.

Key Responsibilities

Direct GBV Case Management

• Conduct safe and confidential intake, assessment, and risk screening of GBV survivors.
• Develop and implement individualised action and safety plans in consultation with survivors.
• Facilitate informed referrals to health, legal, shelter, MHPSS, and protection services.
• Coordinate with the GBV Mental Health Officer for cases requiring specialised mental health support.
• Conduct regular follow-ups to monitor survivor safety and service uptake.
• Ensure follow-up on referrals to confirm access to services and continuity of care.
• Support safe case closure in line with SOPs and survivor consent.
• Ensure direct ownership and management of assigned GBV cases.

Documentation & Data

• Complete accurate and confidential GBV case documentation using approved tools and systems.
• Maintain secure physical and electronic case files in line with data protection requirements.
• Ensure timely updates of case progress and case closure documentation.

Ethical Practice & Safeguarding

• Uphold survivor-centred principles, confidentiality, informed consent, and Do No Harm.
• Maintain professional boundaries and avoid conflicts of interest.
• Provide basic emotional support within scope, without delivering clinical mental health interventions.
• Identify high-risk cases and ensure immediate escalation through established mechanisms.
• Immediately report safety risks, safeguarding concerns, or ethical dilemmas through established channels.

Coordination & Supervision

• Participate in regular supervision sessions and case conferences.
• Coordinate with GBV Field Supervisors and service providers to ensure safe follow-up and effective referrals.

Other Duties

• Perform any other duties related to the position, as reasonably assigned by the Supervisor, in line with organisational policies and operational requirements.

Qualifications & Experience

• Preferably Bachelor’s degree in Social Work, Psychology, Gender Studies, or a related field.
• Preferably 1–2 years of experience in GBV or protection case management.
• Strong understanding of survivor-centred approaches and GBV SOPs.
• Experience working with vulnerable populations is an asset.
• Strong interpersonal and communication skills.
• Female candidates may be preferred based on context-specific programme requirements.

Policies & Compliance

• The position is subject to and governed by the organisation’s policies, procedures, codes of conduct and ethical standards.
• All staff are required to comply with all applicable policies at all times as a condition of employment.