1. Job Purpose:

The Hospitality Management Trainer will be responsible for planning and delivering the core technical training of the Hospitality Management Training (HMT) Project. The trainer will ensure that trainees gain in-depth knowledge of the hospitality industry, including Front Office Operations, Housekeeping, Food & Beverage (F&B) Services, Customer Handling, and Standard Operating Procedures (SOPs). The trainer will also prepare trainees for hands-on industry placements.

2. Key Responsibilities:

• Develop and deliver comprehensive theoretical sessions on hospitality operations, standards, and procedures.
• Train trainees in core areas including:
• Front Office Operations: Guest check-in/out, reservation handling, telephone etiquette.
• Housekeeping: Cleaning techniques, room setup, linen handling, safety standards.
• F&B Services: Table setting, order taking, serving styles, hygiene practices.
• Emphasize customer service, guest relations, and professional conduct.
• Use multimedia presentations, real-life simulations, and industry case studies to enhance learning.
• Coordinate with English, Computer, and Soft Skills trainers to ensure cohesive training delivery.
• Prepare practical assessments, quizzes, and module evaluations.
• Mentor and coach trainees during mock setups and role-play scenarios.
• Support coordination with hotels and hospitality outlets for practical placements (if required).
• Monitor and document trainees' progress, attendance, and discipline.
• Submit weekly progress reports and final evaluation to the Project Coordinator.

3. Required Qualifications and Experience:

• Bachelor’s or Diploma in Hotel Management, Hospitality, Tourism, or a related field.
• At least 3–5 years of experience in the hospitality industry, with 2+ years in training or capacity building roles.
• Strong understanding of hospitality SOPs, customer service standards, and departmental coordination.
• Experience in vocational training programs or TVET sector is an advantage.

4. Desired Skills:

• Excellent training and facilitation skills.
• Strong communication and interpersonal abilities.
• Ability to motivate and discipline youth trainees.
• Familiarity with local hospitality industry requirements and expectations.
• Competence in using digital tools for presentations and reports.

5. Work Schedule & Conditions:

Location: Training Center, Chitral

Duration: 1 month theory (full-time).

Working Days: 5 days a week (Monday to Friday)

Timings: As per training schedule (expected 4–6 hours/day)