Relevant Experience:

• Bachelor’s degree in Engineering, Operations Management, Business Administration, or a related field

• Master’s degree (MBA / MS) preferred

• 8–12+ years of progressive experience in operations or service delivery roles

• Experience working with international or remote teams, preferably supporting Australian or other Western markets

• Proven ability to manage cross-border coordination and time zone–driven operations

• Strong understanding of medicolegal or healthcare service operations, documentation workflows, and confidentiality requirements

• Demonstrated experience managing teams aligned with Australian time zones, including evening or night shifts when required

• Excellent written and verbal communication skills for effective engagement with Australian stakeholders

• Strong analytical, problem-solving, and decision-making capabilities

• High level of integrity with a strong focus on compliance, privacy, and quality

Job Description:

• Support the Director Operations in overseeing day-to-day remote operations in Pakistan

• Ensure alignment with Australian business requirements, service standards, and timelines

• Act as the primary coordination point between Pakistan-based teams and Australian leadership

• Implement and maintain standardized operating procedures across remote teams

• Ensure workforce planning and operational coverage aligned with Australian time zones

• Establish and monitor operational KPIs, dashboards, and reporting mechanisms

• Identify bottlenecks and drive continuous improvement initiatives

• Ensure timely and cost-effective delivery of operational targets

• Manage operational budgets, forecasting, and cost optimization initiatives

• Improve margins through productivity improvements, vendor management, and automation

• Partner with Finance to maintain strong financial controls and compliance

• Ensure compliance with local laws, labor regulations, HSE standards, and corporate policies

• Identify and manage operational risks, including business continuity planning

• Lead audits and ensure timely closure of audit findings

• Coordinate closely with Australian operational, clinical, and corporate teams

• Facilitate effective communication, reporting, and issue resolution during Australian business hours

• Support client service delivery by ensuring adherence to SLAs, quality benchmarks, and turnaround times

• Build, lead, and mentor high-performing operations teams across Pakistan

• Foster a culture of accountability, ethics, safety, and continuous improvement

• Support talent development, succession planning, and leadership capability building

• Lead digital transformation and automation initiatives within operations

• Use data analytics to support decision-making and performance optimization